AstroKshetra (“Company”, “We”, “Our”, or “Us”) is committed to protect the privacy of its Users (defined below).
The statements contained herein list out the privacy practices (“Privacy Policy”) of the Company at Our Website www.astrokshetra.com (“Website”) and its sub-domains and/or Our mobile application (“App”) to help Users to understand what information We collect, how We handle it and what rights the Users have on their information.
The Website and App are online platforms for Users to avail consultancy services in vedic astrology, astrology matchmaking, vastu, spiritual healing (not an alternative to medicine), tarot reading, other occult related services, and paid reports based on astrology, numerology, and other occult on job/ relationship and other related and ancillary services as carried out by the Company from time to time (hereinafter collectively referred to as “Services”). We are committed in protecting and respecting Your privacy.
This Privacy Policy is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000 (“IT Act”) and the rules made thereunder. This Privacy Policy does not require any physical, electronic or digital signature. This Privacy Policy is a legally binding document between You and Us. The terms of this Privacy Policy will be effective upon your acceptance of the same, by clicking on the “I Accept” checkbox available at www.astrokshetra.comand will govern the relationship between You and Us for your use of the Website and/or App (as the case may be). By clicking on the “I Accept” checkbox, you also authorize Us to contact You, even if You are registered with do not disturb (DND) or do not call (DNC) or National Customer Preference Register (NCPR). This Privacy Policy describes the information that We collect from You, how We collect this information (directly or through third parties or which is automatically generated, when you interact with our Website and/or App) and what We do with it after We collect it.
For the purposes of this Privacy Policy, the terms “Personal Information” and “Sensitive Personal Data and Information” shall have the meanings ascribed to them under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”) and shall hereby be deemed to be included in this Privacy Policy by reference.
This Privacy Policy is prepared in compliance with the IT Act, the SPDI Rules and other applicable acts, regulations, and rules which require the publishing of a privacy policy for handling of or dealing in Personal Information including Sensitive Personal Data and Information and all applicable laws, regulations, guidelines provided by applicable regulatory authorities.
To avail and use Our Services (as defined in the Terms of Use), including to make use of certain features on the Website and/or the App, You voluntarily provide Us certain Personal Information and/or Sensitive Personal Data and Information whether as a visitor, contributor, subscriber, sponsored service user or customer (“User(s)”, “You”, or “Your”).
You acknowledge that We shall collect the information detailed under this Privacy Policy to facilitate Services by partnering with various third-party service providers based on Your requirement to avail such Services.
The Website and/or the App (as the case may be) shall also collect Your Personal Information/ Data and/or Sensitive Personal Information and Information in order to enable You to avail the Services. COLLECTING, STORING, TRANSFERRING AND/OR PROCESSING YOUR PERSONAL INFORMATION AND/OR SENSITIVE PERSONAL DATA AND INFORMATION IS REQUIRED IN ORDER FOR YOU TO AVAIL THE SERVICES.
YOU MAY, AT YOUR DISCRETION REQUIRE US TO STOP COLLECTING, STORING, TRANSFERRING AND/OR PROCESSING YOUR PERSONAL INFORMATION AND/OR SENSITIVE PERSONAL DATA AND INFORMATION. IN SUCH AN INSTANCE, WE WILL NOT BE ABLE TO PROVIDE THE SERVICES TO YOU AND YOU WILL BE STOPPED FROM AVAILING OUR SERVICES.
PLEASE NOTE THAT WE ONLY COLLECT, STORE, TRANSFER AND/OR PROCESS SUCH PERSONAL INFORMATION AND/OR SENSITIVE PERSONAL DATA AND INFORMATION AS IS NECESSARY FOR US TO PROVIDE YOU WITH THE SERVICES. WE DO NOT COLLECT, STORE, TRANSFER AND/OR PROCESS ANY PERSONAL INFORMATION AND/OR SENSITIVE PERSONAL DATA AND INFORMATION WHICH IS NOT NECESSARY FOR US TO PROVIDE YOU WITH THE SERVICES.
Your Personal Information and/or Sensitive Personal Data and Information also helps Us enhance Our Services that We offer to You, by allowing Us to tailor Our Website and/or the App to cater to Your personal interests and make them more useful to You. Further, Your information is required to create and maintain Your accounts with Us and to contact You in case You need support.
As a User, You hereby voluntarily agree and give Us Your consent that Your information may be collected, used and handled by Us as detailed in this Privacy Policy.
We may ask for and collect the following information about You when You use the Website and/or the App and without such information, We may not be able to provide You with all the requested Services.
1.1.1. Registration / Sign-up Data
To use certain features on the Website and/or the App, You are required to provide basic personal information including but not limited to the following:
We may further collect and record the following Personal Information/Sensitive Personal Data and Information under the “my profile” section, which helps Us to provide customized feeds and Services, complete mandatory know your customer (“KYC”) and maintain a User profile, including but not limited to:
1.1.2. Mobile Device Permissions: When accessing the App on mobile device/ tablet/ TV or any other device having access to the App, We may request and gain access to the following:
Permissions to these settings may be essential for adequate running of the App. Such permissions can be managed through the respective User devices using the ‘settings’ option.
By using and/or registering on the Website and/or the App, you authorize Us (including Our representatives, affiliates, and business partners) to contact You via e-mail or phone call or SMS and offer you the Services that You have opted, imparting knowledge on products/ Services, offer promotional offers running on the Website and/or the App and offers by Our business partners and associated third parties, for which reasons Your information may be collected in the manner as detailed under this Privacy Policy. You hereby agree that You authorize Us to contact You for the above-mentioned purposes even if You have registered yourself under DND or DNC or NCPR service(s). Your authorization, in this regard, shall be valid as long as Your account is not deactivated by either You or Us.
1.1.3. We shall collect additional Personal Information and/or Sensitive Personal Data and Information like:
1.1.4. We will neither collect nor store any biometric data in Our systems.
1.1.5. Information You provide Us voluntarily: If You send Us personal correspondence, such as e-mails or letters, or if other Users or third parties send Us correspondence about Your activities or interactions on the Website and/or the App, We may collect and store such information. We may also collect additional information at other times, such as when You provide feedback(s), modify Your content or e-mail preferences, respond to surveys, or communicate with Us. This information may include Your name, e-mail address, mobile number, and location.
1.1.6. Information We collect automatically: We collect information about You and Your use of Our Services, including Your interactions with Us as well as information regarding Your devices which are used to access Our Services (such as mobile devices, tablets, and other viewing devices). This information may include data about how You use our Website and/or the App, and how You interact with Our content and features.
This information includes but is not limited to: activities on the Website and/or the App, such as type of pages viewed, time spent on pages, search queries, etc.:
To improve the responsiveness of the Website and/or the App for the Users, We may use cookies or similar electronic tools to collect information. Cookies assign each visitor a unique, random number as user identification to understand the User’s individual interests using the identified device.
Unless You voluntarily identify Yourself (through registration, for example), We would not know who You are, even if We assign a cookie to Your device. The only Personal Information/Sensitive Personal Data or Information which a cookie can hold is the information You supply. A cookie cannot read data from Your hard drive. Our advertisers may also assign their own cookies to Your browser(s) (if You click on their advertisements), a process that We do not control. We receive and store certain types of information whenever You interact with us via the Website and/or the App or through Your device or any other electronic device capable of connecting to the internet.
To enhance the User experience of the Website and/or the App, We or Our affiliates may store cookies when You visit the Website and/or the App or any of Our affiliates’ websites, in order to enable You to browse and transact at such websites. The primary purpose of these cookies is to analyze how the Website and/or the App is used. Our cookies let You view customized pages while transacting with Us.
Cookies are small data files that a website stores on Your device to “recognize” You on subsequent requests. Our cookies do not have confidential or personally identifiable information.
We may use various tools like chart tools and tracking tools on the Website and/or the App to improve the customer experience by showing or advertising such goods/Services We think may be of interest to You. Also, We use analytic tools and web beacons to gather anonymous, aggregated statistical information (e.g., unique hits and page views) about the Website and/or the App traffic. We use non-persistent cookies for managing the users’ logged-in session and persistent cookies for managing performance.
However, if You wish to not consent with the storage of these cookies, You may turn off the cookies option in Your browser settings.
1.1.7. User Experience and Support: We identify and use Your internet protocol (“IP”) address to help diagnose any problems with Our server, and to administer Our application. Your IP address is also used to help identify You and to gather broad demographic information to customize Your experience on the Website and/or the App. We will occasionally ask You to complete optional online surveys. These surveys may ask You for contact information and demographic information (like pin code and age). We use such data to tailor Your experience on the Website and/or the App, providing You with content that We think You might be interested in and to display content according to Your preferences.
1.1.8. Information We collect through third parties: When You register with Us using Your other accounts, i.e., Google, Facebook, Instagram, etc., We retrieve information from such accounts to continue to interact with You and to continue providing the Services. We collect the following information from the respective social media platforms, including but not limited to public information, name, and e-mail address.
The Website and/or the App may contain links to other websites on the world wide web. The privacy policies of these websites are not under Our control. Once You leave Our servers, use of any information You provide is governed by the privacy policy of the operator of the site You are visiting. It is advisable to read their privacy policies for further information.
We do not collect any payment information from the Users. Instead, Users, whenever required to make any payment to Us, are simply directed to go to a third party / bank website to make a transaction and hence the privacy policies for such third party/ bank will be applicable for making any payment to Us.
We use all the information provided by You only for the legitimate scope of Services offered to You through the Website and/or the App. Further, We use Your information:
We may accept or reject the data and documents provided by You in case it breaches Our system security policies and if it attracts any malware or viral threat to Our software application or server. However, any Personal Information/ Sensitive Personal Data or Information provided by You will not be considered as sensitive if it is freely available and/or accessible in the public domain like any comments, messages, blog posts or scribbles available on social media platforms like Instagram, Facebook and Twitter. Any information posted/ uploaded/ conveyed/ communicated by Users on the public sections of the Website and/or the App becomes published content and is not considered personally identifiable information subject to this Privacy Policy.
In case You choose to decline to submit personally identifiable information, We may not be able to provide certain Services to You. In any case, We will not be liable and/or responsible for Our denial of certain Services to You for lack of You providing the necessary Personal Information and/or Sensitive Personal Data and Information. When You register on the Website and/or the App, We shall contact You from time to time about updating Your Personal Information and/or Sensitive Personal Data and Information to provide the Users such features that We believe may benefit/interest You.
1.4.1. We know how You care about the privacy and the security of Your Personal Information/ Sensitive Personal Data or Information, which is why We are committed to respect and protect Your privacy and Your information shared with Us, from any unauthorised access or loss. All information gathered on the Website and/or the App is securely stored within Our controlled database. The database is stored on the servers, which are located within the boundaries of India. The servers are secured behind a firewall and access to these servers is password protected and is strictly limited. If You know or have reason to believe that Your account credentials have been lost, stolen, altered, or otherwise compromised, or in case of any actual or suspected unauthorized use of Your account, please contact Us via e-mail.
1.4.2. However, be aware that in this age of digital disruption, the transmission of information via the internet is never completely impenetrable. Hence, Users should also take requisite steps to protect their Personal Information and/or Sensitive Personal Data and Information against any unauthorised access. Such steps include choosing a strong password, signing off after using a shared device, and keeping Your log-in details, especially Your password private. We shall not be held responsible for any lost, stolen, or compromised information or for any activity on Your account via unauthorised password usage.
1.4.3. In the event of any security breach, We implement the following prescribed standards to handle the same:
1.4.4. You are required to follow the below mentioned guidelines while using the Website and/or the App:
To maintain the quality of the Website and/or the App, We remove spams when We find it. We ask that You to be considerate of any spamming experience You come across, if any, and report to us proactively at astrokshetra.ads@gmail.com.
1.5.1. Rectification of Inaccurate or Incomplete Information:
YOU ARE REQUIRED TO IMMEDIATELY INFORM US OF ANY CHANGE OR INACCURACY OR INCOMPLETENESS OF YOUR INFORMATION PROVIDED TO / AVAILABLE WITH US. You may ask Us to correct inaccurate or incomplete Personal Information and/or Sensitive Personal Data and Information concerning You (this is the information which You cannot update Yourself within Your account) by sending Us an e-mail. You can access and update some of Your Personal Information and/or Sensitive Personal Data and Information through Your account settings Yourself as well. If You have chosen to connect Your profile to a third party application, like Instagram, Facebook or Google, You can change Your settings and remove permission for the Website and/or the App by changing Your account settings. You are responsible for keeping Your Personal Information and/or Sensitive Personal Data and Information up-to-date. We may send You periodic reminders via e-mail to maintain the accuracy of Your Personal Information and/or Sensitive Personal Data and Information.
1.5.2. Data Retention and Erasure:
We retain Your Personal Information and/or Sensitive Personal Data and Information as long as necessary for Our legitimate business interests in order to provide the Services to You and for Us to comply with Our legal obligations. We keep Your information in Our records till the time it serves the purpose of Our Services or as long as necessary based on the statutory requirements. If You no longer want Us to use Your information, then You can request that We erase Your Personal Information and/or Sensitive Personal Data and Information and close Your account. Please note that if You request for the erasure of Your Personal Information and/or Sensitive Personal Data and Information, We may:
Information that You have shared with others (e.g., reviews, forum postings) may continue to be publicly visible on the Website and/or the App, even after Your account is cancelled. However, the attribution of such information to You will be removed. Additionally, some copies of Your information (e.g., log records) may remain in Our database, but are disassociated from personal identifiers. As We maintain copies of Personal Information and/or Sensitive Personal Data and Information to protect from accidental or malicious loss and destruction and hence, residual copies of Your Personal Information and/or Sensitive Personal Data and Information may not be removed from Our backup systems for a limited period of time.
(Note: If You have multiple accounts with Us, You will need to raise separate requests for each of those accounts, using the associated e-mail addresses)
1.5.3. Withdrawing Consent and Restriction of Processing:
For withdrawing Your consent at any time during the tenure of Your Services with Us, You may choose to do so by sending Us an e-mail. We shall review Your request and may ask You to verify Your identity. Post verification, We will withdraw the consent for which the request was made by You and stop any further processing of Your Personal Information and/or Sensitive Personal Data and Information.
1.5.4. Objection to Processing:
Where Your Personal Information and/or Sensitive Personal Data and Information is processed for direct marketing purposes, You may, at any point of time ask Us to cease processing Your Personal Information and/or Sensitive Personal Data and Information for these direct marketing purposes by sending an e-mail to Us. Please be aware that if You do not allow Us to collect Personal Information and/or Sensitive Personal Data and Information from You, We may not be able to deliver certain experiences, products, and Services to You, and some of Our Services may not be able to take account of Your interests and preferences. If collection of Personal Information and/or Sensitive Personal Data and Information is mandatory, We will make that clear at the point of collection so that You can make an informed decision whether to participate or not. If You have questions about the specific Personal Information and/or Sensitive Personal Data and Information about You that We process or retain, and Your rights regarding that Personal Information and/or Sensitive Personal Data and Information, please contact Us via e-mail.
1.5.5. If You Fail to Provide Consent:
The Website and/or the App are not an advertisement-free platform. Therefore, permissions to use and process Your Personal Information and/or Sensitive Personal Data and Information to provide advertisements is essential for Us to provide Services to You. Use of Personal Information and/or Sensitive Personal Data and Information for advertisement is a binding criterion and We will not be able to provide You with Our Services if You fail to authorise Us to use Your Personal Information and/or Sensitive Personal Data and Information for the purpose of advertisement and the activities related to it.
1.5.6. Opting out of outreach from Us:
If You have an account or a subscription with Us, We may send periodic recommendations or informational e-mails to You. You may opt-out of such communications by following the opt-out instructions contained in the said e-mails or by contacting Us via e-mail.
You may be able to access third party websites directly from Our Website. With this Privacy Policy, we are only addressing the disclosure and use of Personal Information and/or Sensitive Personal Data and Information collected by Us. If You visit any other websites through the links on the Website, You should properly review the privacy policies of each of those websites. Their data collection practices, and their policies might be different from Ours and We do not have control over any of their policies. WE DISCLAIM ALL RESPONSIBILITY OR LIABILITY WITH RESPECT TO THESE POLICIES OR THE WEBSITES. If it so happens that We are part of a merger, acquisition or amalgamation, your data might be part of the deal with that third party and will be transferred to them.
If You choose to provide a few referrals to introduce Us to any other person/entity, we may ask You to provide such person/entity’s name and email address, provided you have obtained consent for disclosing such Personal Information and/or Sensitive Personal Data and Information about the person/entity you refer to us. We will automatically send such person/entity an email inviting it or to visit the Website. We store this information for the purpose of sending this email and keeping a record of the number of persons/entities so referred by You and may send additional emails to the said person/entity in connection with Services offered by Us. Such person/entity may contact Us at astrology.ads@gmail.com to request that this information be removed from Our database.
We may display personal testimonials of satisfied customers on Our Website/App in addition to other endorsements. With Your consent, We may post Your testimonial along with Your name. If You wish to update or delete Your testimonial, You can contact Us by email at astrology.ads@gmail.com.
We will, before processing any Personal Information and/or Sensitive Personal Data or Information of a child or a person with disability who has a lawful guardian, obtain verifiable consent of the parent of such child or the lawful guardian, as the case may be. We do not seek or intend to seek or receive any Personal Information and/or Sensitive Personal Data and Information from children. Hence, children, i.e., persons under the age of 18 (eighteen) years are not allowed to register on the Website and/or the App. If We become aware that any personally identifiable information of children has been collected on the Website and/or the App without verified parental consent, then We will take the appropriate steps to delete any such information and notify the concerned parent/guardian. However, We consider it the responsibility of parents/guardians to monitor their children’s use of Our Services. Should a parent or guardian have reasons to believe that a minor has provided Us with Personal Information and/or Sensitive Personal Data and Information without their prior consent, please contact Us via e-mail to ensure that the Personal Information and/or Sensitive Personal Data and Information is removed from the Website and/or the App.
1.10.1. General Disclosure:
We may transfer Your Personal Information and/or Sensitive Personal Data and Information to individual companies including but not limited to affiliated companies or third parties in locations around the world for the purposes described in this Privacy Policy. Wherever Your Personal Information and/or Sensitive Personal Data and Information is transferred, stored or processed by Us, We will take reasonable steps to safeguard the privacy of Your Personal Information and/or Sensitive Personal Data and Information. We may refer to Your feedback and case study for Our internal training purposes and to give valid references about Our Services. You may also stop the delivery of informational or promotional e-mail from Us by following the instructions contained in the said e-mails or by contacting Us via e-mail. We will only collect, store, transfer and/or process Your Personal Information and/or Sensitive Personal Data and Information as is necessary for Us to provide You with the Services. We will not collect, store, transfer and/or process any Personal Information and/or Sensitive Personal Data and Information which is not necessary for Us to provide You with the Services.
1.10.2. Service Providers:
At times, We may make certain Personal Information and/or Sensitive Personal Data and Information available to Our third-party strategic partners, or other third parties that help Us in marketing, research and facilitating in the delivery of the Services. We do not share any of the information provided by You to any marketing agency or any other organization not relevant to Our scope of Services through online or offline mode. When You register with the Website and/or the App to avail any Services from therein, You authorize Us to exchange the information You provide with Our agents, contractors and other service providers for the purpose of provision of the Services as well as to improve the Services and for Our marketing aspects. Such exchange of information by Us shall be governed by this Privacy Policy and any other appropriate confidentiality and security measures. We may also carefully select other companies to send You information about their products or services which are related to the Services but are not necessary to its operation (“Extended Service”). If We intend to use personally identifiable information for an Extended Service, the Website and/or the App will provide You with the ability and requisite instructions to decline this Extended Service.
1.10.3. Advertising:
When We present information to Our advertisers to help them understand Our audience and confirm the value of advertising on the Website and/or the App, it is usually in the form of aggregated statistics on traffic to various pages/content within the Website and/or the App. We use third-party advertising companies to serve ads when You visit the Website and/or the App.
1.10.4. Business Transfers:
We provide Personal Information and/or Sensitive Personal Data and Information to Our affiliates and other trusted businesses or persons to process it for Us, based on Our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
1.10.5. Mergers and Acquisitions:
In the event, We merge with or get acquired by another company or in case of re-organization or re-structuring of Our business, We and Our affiliates may share Your Personal Information and/or Sensitive Personal Data and Information, wholly or in part, with another business entity. We will post about such transition on the Website and/or the App before it takes effect.
1.10.6. Legal:
We may access, read, preserve and disclose any information including personally identifiable information if required to do so by law or in good faith belief that such action is necessary to:
(a) comply with legal processes or proceedings or judicial orders served on the Website and/or the App or Us;
(b) protect and defend the rights or property of the Website and/or the App owners or of the Users of the Website and/or the App;
(c) act under exigent circumstances to protect the personal safety of Users of the Website and/or the App, Us or the public;
(d) enforce the Terms of Use and Privacy Policy, including investigation of potential violation of it;
(e) detect, prevent or address fraud, security or technical issues;
(f) cooperate with governmental authorities including law enforcement authorities;
(g) respond to User support requests; or
(h) protect Users or public’s rights, property or safety.
You are responsible for providing Your accurate and correct Personal Information and/or Sensitive Personal Data or Information. The Privacy Policy is not intended to and does not create any legal rights in Your favour or in the favour of any other person. This Privacy Policy is furnished by Us to You, solely for Your benefit and is not to be used, circulated, quoted or otherwise referred to for any other purpose or relied upon by any other person. This Privacy Policy does not intend to induce any person to omit, commit or act in any particular manner. We reserve the right to change the Privacy Policy at any time without any prior notice to You. Our liability shall be limited to the removal of data that is sensitive and personal in nature from the system of the Website and/or the App and the removal of personally identifiable elements of the other data.
The Privacy Policy is subject to amendment from time to time. We reserve the right, at Our sole discretion, to modify the terms of this Privacy Policy from time to time in order to ensure compliance with applicable laws (“Updated Terms”). The Updated Terms shall be effective immediately and shall supersede the terms of the Privacy Policy. We will notify You of any changes to the Privacy Policy if the changes made to the Privacy Policy significantly affect Your rights or as may be required by law. You shall be solely responsible for reviewing the Privacy Policy from time to time for any modifications. By continuing to use the Website and/or the App after the Updated Terms have been published, You affirm Your agreement to the Updated Terms.
We have taken every effort to ensure that this Privacy Policy adheres with the applicable laws. The invalidity or unenforceability of any part of this Privacy Policy shall not prejudice or affect the validity or enforceability of the remainder of the Privacy Policy. This Privacy Policy is not applicable to any information other than the information collected by Us through the Website and/or the App.
This Privacy Policy is incorporated to the Terms of Use available at www.astrokshetra.com and other specific terms of the Website and/or App.
1.15.1. Support: If You require any information or clarification or make any request regarding the use of Your Personal Information and/or Sensitive Personal Data and Information or the Privacy Policy, please e-mail Us at astrokshetra.ads@gmail.com.
1.15.2. Grievance Redressal: In order to effectively address Your grievances, We have appointed a grievance redressal officer who can be reached at astrokshetra.ads@gmail.com.
Please note that if You decide to visit the Website and/or the App, Your visit and any possible dispute over privacy are subject to this Privacy Policy and the Terms of Use.
Welcome to AstroKshetra, your comprehensive online platform for all things astrology. Our mission is to provide accurate and personalized astrological services to guide you through life’s journey.
astrokshetra.ads@gmail.com
